Welcome to moduclean.shop’s Help Center! We are committed to providing our US customers with a fast, convenient, and secure shopping experience. Below are some frequently asked questions and related instructions.

Order Issues
How to place an order?

Simply:
Select your desired flat mop product;
Add it to your cart;
Fill in your shipping information;
Complete payment;
Wait for your order to ship.

After successfully placing your order, you will receive an order confirmation email.

How to check your order status?

After your order ships, we will send you tracking information via email.

You can track your shipment using your tracking number.

If you haven’t received the email, please check your spam/junk mail folder or contact our customer service.

Can I cancel my order?

If your order has not yet shipped, we can usually assist with cancellation.

Please contact customer service as soon as possible.

Shipped orders may not be cancelable.

US Shipping Policy
Shipping Area
We currently only offer shipping within the United States (United States Shipping Only).

Not currently supported: International shipping

Delivery Time
Standard delivery time within the US is typically:
Processing Time: 1–3 Business Days
Shipping Time: 3–7 Business Days
Delays may occur during holidays or peak shipping periods.

Shipping Costs
Some orders qualify for free shipping within the US.

Specific shipping costs will be automatically displayed on the checkout page.

Logistics Tracking
After your order ships, a tracking number will be automatically sent to your email address.

You can check the shipping status at any time.

Payment Issues
Which payment methods are supported?

We support:
Visa
MasterCard
American Express, etc.
All payments are one-time payments; there are no automatic renewals or subscription fees.

Why did my payment fail?

Possible reasons include:
Incorrect bank card information
Transaction rejected by the bank
Payment limit
Network error
We suggest you try again or contact your issuing bank.

Returns and Refunds
Can I return items?

If the product has quality issues or is damaged during shipping, please contact us immediately.

Returned goods must be:
Unused; In original packaging; Application must be submitted within the specified time.

How long does it take for a refund to arrive?

After the refund is approved, it will usually be returned to the original payment account within 5–10 business days.

The exact arrival time depends on the bank or payment institution.