Thank you for choosing moduclean.shop. We are committed to providing our customers with high-quality products and a satisfactory shopping experience. If you have any questions about your order, please carefully read the following refund and return policy.
- Return Request Time Customers can apply for a return within the specified time after receiving the goods.
To meet the return requirements, please ensure the goods are:
Unused
Undamaged
In their original packaging
All accessories are included
And do not affect resale
Orders exceeding the return period may not be accepted.
- Refundable Circumstances You can apply for a refund or return in the following situations:
Product has quality issues
Product was damaged during transportation
Receiving the wrong product
Product has obvious manufacturing defects
If any of the above situations occur, please contact customer service immediately and provide:
Order number
Product photos
Packaging photos
A description of the problem
We will process your request as soon as possible after review. - Situations Where Refunds Are Not Supported
The following situations generally do not qualify for a refund:
The product has been used;
Damage caused by human error
Problems caused by abnormal use
Exceeding the return application period
The product is missing its original packaging or accessories
Delivery failure due to the customer providing an incorrect address
The product is no longer needed for personal reasons
- Refund Process
After your refund application is approved, we will provide relevant return instructions.
The customer must return the product as required.
After receiving and inspecting the returned product, we will arrange for the refund to be processed.
Refunds are usually returned to the original payment account.
- Refund Arrival Time
Funds usually arrive within 5–10 business days after the refund is processed.
The specific arrival time may vary depending on the bank, credit card institution, or payment platform.
- Shipping Costs
If the return is due to product quality issues, incorrect shipment, or damage during transportation, we usually bear the relevant return shipping costs.
If the return is requested due to personal reasons, the customer may need to bear the return shipping costs.
Original shipping costs are usually non-refundable.
- Order Cancellation
If your order has not yet been shipped, you can contact customer service to cancel it.
Once an order has been shipped, cancellation may not be possible.
- Refusal to Accept Delivery and Delivery Failure
If a package is returned due to:
Incorrect address
No one to sign for it
Incorrect contact information
Customer refusal to accept delivery
Additional shipping costs may be borne by the customer.
- One-Time Purchase Policy
All products on this website are one-time purchases.
We do not offer automatic renewals, recurring charges, or subscription fees.
Customers will only be charged the corresponding order amount once at the time of order placement.
- Refund Processing Rights
We reserve the right to refuse the following refund requests:
Abnormal refund behavior
Fraudulent orders
Malicious returns
Orders violating website terms
- Contact Us
If you have any questions about our refund policy, please contact us:
Company Name: MODUCLEAN LLC
Company Address: 8930 MASSENA ST RIVERSIDE CA 92508
Email: help@moduclean.shop
Phone: 9095003031
Thank you for your support and understanding.